Terms & Conditions
Greystone Holiday Home – Accommodation
Mobile: +44 (0)7795360811
Email [email protected]
“Booking” means a stay at the Property
“The Property” means the relevant property for which you make a booking
“You and your” means any and all persons making a booking at Greystone
“We”, “us”, “our” and “Greystone Holiday home” Means Ann Beattie
1.1 The contract for a holiday rental shall be made between you and Ann Beattie.
1.2 The contract between you and Ann Beattie becomes binding only when Ann Beattie issues the booking form confirmation and the deposit is paid in cleared funds.
2.1 A non-refundable deposit and a third of the rental fee is payable at the time of booking along with a completed signed booking Form.
2.2 The balance must be paid at least thirty one days prior to the start of the rental period. Non-payment of the balance on or before the due date shall be constructed as a cancellation of the contract by you and the terms of condition 3 shall apply, the non-refundable deposit will be forfeited.
2.3 For bookings made less than one calendar month prior to the start of the rental period, the full balance is due at the time of booking.
2.4 Payment of your deposit signifies agreement with these terms and conditions.
3.1 In the event that you need to cancel a confirmed booking, this must be done in writing/email to Ann Beattie, 26 Clos Llysfaen Lisvane Cardiff CF14 0UP / [email protected]
- 3.2 The following cancellation charges will apply:
- 60 days plus from arrival = Deposit
- 0 – 59 days before arrival = 100% of total contract value
- We strongly recommend that you take out a travel insurance policy.
4. CHANGES TO YOUR HOLIDAY
4.1 Holiday dates maybe changed, for new dates at the Property, provided the Property is available for the new dates, if the
changes are agreed more than two calendar months before the start of the original holiday dates and if any additional charges required are made.
4.2 In the event that we have to make changes to the booking (e.g. by reason of the unexpected withdrawal of the Property from the Greystone Holiday home collection or it is suffering damage that requires repair) Greystone Holiday home will endeavour to make a suitable alternative booking at another property. If it is not possible to find an alternative, we will refund all sums paid by you and this will be the only obligation or liability of Greystone holiday Home to you in such circumstances.
5. PERIOD OF HIRE
5.1 Rentals commence, unless otherwise notified at 4.00pm on the day of arrival and end at 10.00am on the day of departure.
5.2 Guests shall incur a late departure fee if still on the premises after the check out time of 10.00am (this will be deducted form the security deposit) unless alternative times previously agreed.
6.1 No pets are allowed anywhere on the premises of the property. The security deposit will automatically forfeit if it is found that there have been pets allowed onto the property.
7. NUMBER OF PERSONS USING THE PROPERTY
7.1 The number of persons occupying the property must not exceed the maximum number stipulated in the brochure/website/booking confirmation. We reserve the right to refuse entry to the entire party if this condition is not observed or to ask the group to leave with no refund.
7.2 You are welcome to have friends and family for short visits but they should not stay overnight or participate in using the washing facilities or share meals. The property is not designed for parties, functions & excess traffic and the rates are based upon accommodation of 12 guests only.
7.3 If the property has been let on a low occupancy discount the number of persons occupying the property must not exceed the maximum number stipulated on the booking confirmation. We reserve the right to refuse entry to the entire party if this condition is not observed. You can pay the extra charge on arrival to remove the low occupancy condition – please request details.
7.4 In all properties we are able to provide a cot or travel cot free of charge provided that it has been pre booked. (Please supply your own bedding for cot/travel cot).
7.5 Adult to child ratio – there must be at least one adult to every two children (under eighteen) occupying the property.
8. CARE OF THE PROPERTY
8.1 The responsible guest (person completing the booking form) is the primary point of contact for the owners and has primary responsibility for ensuring each guest treats the property with the greatest respect.
8.2 You agree that you shall take all reasonable and proper care of the Property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.
8.3 A security deposit is taken this is to recover expenses incurred by the owner as a result of any misuse you will be liable for the cost of any damage, breakages, losses and any extra cleaning or repair costs which are incurred due to non-compliance with this condition. The owners are entitled to pursue the responsible person on behalf of the guests for any additional costs or expenses, over and above the security deposit. Unless there are any claims that will take longer than ten working days to determine, the security deposit, less any deductions, will be returned to the guests within ten working days of the last day of the rental period.
8.4 Guests are asked to promptly report any damage or repair that maybe needed. If there is a breakdown of equipment, please contact the owner immediately the owner will endeavour to fix the problem as soon as possible. Any other observation by the guests with regard to anything that may need to be repaired or maintained will be gratefully received. It is with the help of the guests that the owners are able to keep the property in good condition.
8.5 Candles and fireworks are not to be lit in the property; they are a serious fire hazard.
8.6 Before lighting the wood burning stoves agreement is required from the owner. If agreement is obtained the stoves must be properly and completely put out before the last guest goes to bed at night and the house must not be left unattended with the stove burning.
9.1 Should you have any cause for complaint during the occupation of the Property, your complaint must be notified with in 48 hours to Ann Beattie and in the case of a serious problem this should be confirmed in writing.
10.1 Greystone Holiday home, its employees and agents shall not be under any liability to you or third parties for any loss or damage arising from breach of contract, negligence, and misrepresentation or otherwise. If the Property you have booked becomes unavailable or unsuitable for some reason prior to the date of booking, then Greystone’s sole obligation will be in accordance with clause 4.
11.1 Greystone Holiday Home does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.
11.2 Greystone holiday home shall be allowed the right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance.
12.1 Smoking is not permitted within any property, should guests smoke in the properties we reserve the right to ask you to leave the property even if your let is not complete. The security deposit will be automatically forfeited if it is found that smoking has taken place within the properties.
13.1 Guests must accept responsibility for their own and their children’s safety.
14. CAR PARKING
14.1 Cars are parked at owner’s risk.
15.1 Please separate all refuse ready for recycling, the following bins are located in the kitchen area, one green bag for paper products and cardboard, a second green bag for glass and tins, a pink bag for plastic and a black bag for all other refuse. Refuse is collected early on a Friday morning, alternate weeks, one week green bags the following week pink and black bags. Guests are asked to take home with them any waste not collected by the council run collections.
16.1 We provide a free broadband internet connection. This is subject to a fair usage policy.
16.2 By using our internet connection you agree not to undertake any illegal activity.
16.3 In order to comply with our obligations we have the facility which logs usage and browsing history. This information together with details of the person responsible for the booking will be provided to the authorities if required.